Refund Policy

Effective as of June 3, 2023, this Refund Policy governs the refund process for the purchase of SPY24 Software.

Please carefully read and understand this policy as it outlines your rights and restrictions regarding your purchases.

If you have acquired SPY24 Software through a third-party online shop (third-party resellers) and wish to obtain a refund, you must contact the reseller from whom you made the purchase. For further details, please refer to the provided link.

General Information:
If you encounter technical issues with the Software that cannot be resolved by the SPY24 Customer Support Center, you may be eligible for a full refund, subject to the conditions stated in the Refund Policy below. However, we strongly recommend seeking assistance from our Customer Support Center, as they can often resolve refund-related concerns. To contact the Customer Support Center, please email [email protected].

Refund Conditions:

In accordance with applicable law and the following conditions, you may be eligible for a full refund within 14 days from the date of purchase, provided that your refund request aligns with the Refund Policy conditions stated below.

Refunds will not be issued if more than 14 days have passed since the purchase date.

Refund requests apply only to the primary (first) SPY24 subscription.

No refunds will be issued for additional subscriptions made in separate orders. Refunds can only be processed once. If you purchase another SPY24 subscription at a later time, it will not be eligible for the same refund request.

Refunds will not be issued if the user loses their private encryption key, resulting in data loss, temporary loss of access to the user’s control panel, or any other inconveniences.

Refunds will not be issued if the user refuses to reinstall or relink SPY24 Software after upgrading the operating system on the target device.

Refunds will not be issued if the user’s target device does not comply with the SPY24 Compatibility Policy.

Refunds will not be issued if the target device loses connection to the SPY24 subscription due to the absence of internet access, factory reset, or update to the latest operating system version.

No refund can be issued if the reasons for a refund are entirely beyond SPY24’s control, including but not limited to the following:

  • The target phone is not owned or used by the user’s child or ward.
  • The target phone lacks internet access due to various reasons, such as insufficient funds on the target phone account, temporary service interruption, roaming issues, etc.
  • The carrier operator is changed by the target phone user, resulting in the loss of internet connectivity and improper functioning of SPY24 Software.
  • The operating system of the target phone is updated.
  • The target phone is reset to its original factory settings.
  • The user fails to follow the installation guidelines provided by our customer support team via email or telephone call.
  • The user rejects technical assistance.
  • The user lacks physical access to the target phone or has forgotten the unlock password.
  • The user does not retrieve the data saved on the target phone before installing SPY24.
  • The target device operates on an unsupported operating system. Unsupported operating systems include Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10, or Bada.
  • The user intends to use SPY24 on multiple target devices with a single subscription plan unless the user has purchased a subscription that allows simultaneous usage on multiple target devices.
  • Personal reasons such as changing one’s mind, accidental purchase, or non-usage of the software.
  • SPY24 Software is unlinked or damaged by antivirus software, the target device’s owner, or other services.

SPY24 without Jailbreak Solution:

No refund can be issued if the reasons for a refund are entirely beyond SPY24’s control,

including but not limited to:

  • The target phone is not owned or used by the user’s child or ward.
  • The user does not have iCloud credentials for the target device, or they are not up-to-date.
  • iCloud backup cannot be activated on the target device by the user, even though it is technically possible.
  • The target device lacks a daily Wi-Fi connection.
  • Change of carrier leading to loss of internet connectivity and improper functioning of SPY24 Software.
  • The user fails to follow the installation guidelines provided by our customer support team via email or telephone call.
  • The user intends to use SPY24 on multiple target devices with a single subscription plan unless the user has purchased a subscription that allows simultaneous usage on several target devices.
  • Personal reasons such as changing one’s mind, accidental purchase, or non-usage of the software.
  • The target device does not have sufficient space in iCloud to save backups, and the user is unable to increase it.
  • The user does not receive the data that was saved to the iCloud account before installing SPY24 Software.
  • 2-factor/2-step verification is enabled on the target device, and the user is either unable or unwilling to disable it.

Third-Party Products:

No refund can be issued if the reasons for a refund are entirely beyond SPY24’s control, including but not limited to:

  • Change of carrier leading to loss of internet connectivity and improper functioning of third-party products.
  • The user fails to follow the installation guidelines provided by third-party customer support via email, phone, or live chat.
  • Personal reasons such as changing one’s mind, accidental purchase, or non-usage of the software.
  • The user fails to comply with guidelines, instructions, terms of use, license agreements, and other agreements, documents, and recommendations provided by the providers of such products regarding their correct usage.

Phone Support:

SPY24 offers a Phone Support service for users who require personalized technical support via phone calls. Users can receive dedicated technical assistance regarding reinstallation, explanations of advanced features, and guidance for jailbreaking/rooting a target device.

Phone Support service is non-refundable under any circumstances.

Users can utilize mAssistance for remote access to a target device for purposes like jailbreaking/rooting, installation, customization, etc., using TeamViewer.

This optional service is non-refundable.

Users who do not opt for SPY24 Phone Support Services and/or mAssistance will continue to have access to standard technical support and support options provided by SPY24 at no additional charge, limited to email or live chat.

Subscription Prolongation:

Subscription prolongation fees are non-refundable.

Upgrades/Downgrades:

No refund will be issued for upgrades or downgrades to or from SPY24 subscription plans.

Refund Procedure:

To request a refund, please send your refund request to the SPY24 Billing Department at [email protected]. Refund requests made via live chat or telephone will not be accepted. We will make a decision regarding your refund request as soon as possible. If a refund is approved, please note that 9% of the refunded amount will be deducted to cover fees charged by banks and payment processing companies.

Chargeback:

In the event of a chargeback initiated by a credit card company or a similar action by another payment provider permitted by us relating to your purchase of any subscription plan(s), we reserve the right to suspend access to all your accounts with us. Reactivation of accounts is at our discretion and will only occur after receiving payment for the outstanding purchase(s).

You are responsible for covering any fees incurred as a result of chargebacks or payment disputes brought by you, your bank, or a payment provider, as well as any disputes requiring accounting or legal services. Our reinstatement fee is currently set

at $45 (US Dollars).